Permanent licenses...
When needing technical support you are first advised to
talk to the
technical contact person of the
Testwell tool. There should be such nominated person at your site.
Perhaps he/she can already give you the necessary advise.
If that does not help, you are advised to contact (preferable, ask the
technical contact person to contact, in minimum keep him/her fully
informed) to the place where you have received the Testwell tool. So,
if you have received the tool copy from our distributor, you should
contact them for help. If you have received the tool copy directly from
here Testwell, you should contact directly us.
Evaluation licenses...
In technical support questions you are advised to contact the place
where you have received the
Testwell tool evaluation copy license.
How to contact...
Construct an email and send it to support(AT)testwell(DOT)fi (when the
tool received from Testwell) or to the distributor (when tool received
from the distributor).
What information...
In recent tool versions there is along with the tool's
installation files also file when_problems.txt. That file advises what
information you should provide along with a support request. In case
there is not such file, generally the following information should be
specified along with the support request:
- Who you are, from what company and site
- What Testwell tool and what version of it
- What is your platform (operating system, compiler
brand and version where applicaple)
- What you did (a textual cut-and-paste copy of the
command that you issued when using the tool, including the usage
context and a description what you had done just before usage problem)
and what were the tool's/the compiler's/etc. messages
(similarly full cut-and paste copy of them). "The devil lives in the
details". So getting the real and large-enough copy of the problem
incident is often a "must" for being able to give meaningful support.
- If a licensing problem, copy of the tool's .ini file
- Other description of the usage problem
